Terms and Conditions – Premium Bite Online Store

1. Object

1.1 These General Conditions in force are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions under which the provision of the Service will be governed in the Premium Bite Online Store.

1.2 The purchase of any product in the Premium Bite Online Store implies acceptance of these General Conditions of Sale Online.

1.3. Access to the Premium Bite Online Store is free of charge and requires prior registration of the user.

2. Product Information, Prices and Content

2.1 Premium Bite reserves the right to modify, without notice and at any time, the information and commercial offer presented about: products, prices, promotions, commercial conditions and services.

2.2 Images illustrating each product in Premium Bite may differ from the product subsequently delivered.

2.3 Items for sale in the online store are subject to existing stock and orders will be processed on a first-come, first-served basis. In case of stock rupture, temporary or permanent, the customer will be duly advised, being suggested an alternative of products with similar characteristics.

2.4 Under Portuguese law, the prices of the products are indicated in € (euros) and include VAT at the legal rate in force, as well as the cost of packaging. The shipping cost for the customer is not included.

3. Order and payment

3.1 To make a purchase in the Premium BiteOnlineStore, you must register as a customer.

Once registered, the user can place their order by selecting the desired products. You must follow all the steps described in it, in order for the order to be completed successfully.

3.2 After the order is confirmed in the Premium Bite online store, an email will be sent to the contactaddress registered thereby the customer at the time of formalization, with all the details about the order placed. If the customer does not receive the order confirmation email, they are asked to contact Premium Bite   via the email  hello@premium-bite.com.

3.3 Changes to the conditions of unshipped orders or cancellation of an unshipped order may be made when requested by email  hello@premium-bite.com.  

3.4 Orders placed by users from countries outside the European Union are automatically validated after payment confirmation.

3.5 Orders will only be shipped after confirmation of stock and payment and will be processed on a first-come, first-served basis.

3.6 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by Premium Bite.

3.7 After the order data is collected, the user has 3 working days to make the payment. If you do not do so within this period, the order will be cancelled automatically.

3.8 The Bite Premium Online Store provides the user with various payment methods, including payment by bank transfer.

3.9 Proof of bank transfer must be sent to the hello@premium-bite.com.

3.10 Payments are received in euro, regardless of the currency in which the transaction is made. Conversion rates for payments made in other currencies must be supported by the customer.

4. Shipping costs

4.1 The value of the postage is calculated according to the weight of the products, destination and the total value of the order.

4.2 The value of the postage is indicated in the shopping cart before the final validation of the order, in case of deliveries to Mainland Portugal.

For deliveries outside mainland Portugal, the total price of the postage is calculated after the confirmation of thecustomer’s order, via e-mail.

5. Delivery

5.1 Orders will only be shipped after confirmation of stock and payment and as soon as possible.

5.2 The delivery of the orders will be made to the address indicated by the customer and according to the delivery times of the carrier. Home delivery cannot be made in apartados. Deliveries may be made outside mainland Portugal, provided that the address is covered by the carrier’s delivery area.

5.3 As the transport service is contracted to an external company, possible delays in deliveries cannot be resolved by Premium Bite, and itis not possible, in such cases, to guarantee exact delivery times.

5.4 If for any reason the customer is not able to receive the order or pick it up at the location indicated by the carrier, the customer is asked to contact the Premium Bite Online Store immediately via email  hello@premium-bite.com.

5.5 All products shipped by Premium Bite must be checked at the time of delivery. If the customer finds that the order is damaged, they must immediately return it to the shipping company, indicate the reason for the return on the packing slip and immediately inform the Premium Bite Online Store via email hello@premium-bite.com.

5.6 If after delivery, the customer verifies that any of the items are not in conformity, he is asked to contact Premium Bite immediately through the e-mail  hello@premium-bite.com, indicating the order number or the document number that accompanied the order, attaching images of the package as received and all items, so that the situation can be resolved as soon as possible.


6. Returns / Reclamations

6.1 The Bite Premium Online Store allows the return of products within 14 days pursuant to Decree-Law No. 143/2001 and Decree-Law 82/2008 of 20/5. However, when returning, the product must remain in perfect condition (including original packaging, labels and counter labels).

Premium Bite will not accept the return of the product after it has been changed or modified.

6.2 To request an exchange or return, the customer is asked to contact Premium Bite via email  hello@premium-bite.com indicating the invoice number and the reason for it.

6.3. The return of defective products and wrong shipments is the responsibility of Premium Bite,as well as the costs of shipping and collection when the customer reports this situation within 14 (fourteen) days from the date of receipt of the product. Once the goods have been received at our facilities and after validation of the condition of the same accordingly, its value will be returned by bank transfer.

6.4 Premium Bite is not responsible for deficiencies arising from customer misuse, negligence and poor storage conditions.


These general conditions of sale online may be changed without notice and must therefore be consulted before placing any order.