Terms and Conditions – Premium Bite Online Store

1. Object

1.1 These current General Conditions, along with the order form and other elements referred to therein, regulate the terms and conditions under which the provision of the Service in the Premium Bite Online Store will be governed.

1.2 The purchase of any product in the Premium Bite Online Store implies acceptance of these General Conditions of Online Sale.

1.3. Access to the Premium Bite Online Store is free of charge and requires prior user registration.

2. Product Information, Prices, and Content

2.1 Premium Bite reserves the right to modify, without prior notice and at any time, the information and commercial offer presented regarding: products, prices, promotions, commercial conditions, and services.

2.2 The images illustrating each product on Premium Bite may differ from the product subsequently delivered.

2.3 Items for sale in the online store are subject to available stock, and orders will be processed on a first-come, first-served basis. In case of temporary or definitive stockout, the customer will be duly notified, being suggested an alternative of products with similar characteristics.

2.4 Under Portuguese law, product prices are indicated in € (euros) and include VAT at the legal rate in force, as well as packaging costs. The cost of shipping to the customer is not included.

3. Ordering and Payment

3.1 To make a purchase in the Premium Bite Online Store, the user may register their account or complete the purchase as a guest, without the need to register.

The user can place their order by selecting the desired products. They must follow all the steps described therein for the order to be successfully completed.

3.2 After confirming the order in the Premium Bite online store, an email will be sent to the contact address registered therein by the customer at the time of formalization, with all the details about the order placed. If the customer does not receive the order confirmation email, they are requested to contact Premium Bite via email hello@premium-bite.com.

3.3 Changes to unshipped order conditions or cancellation of an unshipped order can be made upon request via email hello@premium-bite.com.

3.4 Orders placed by users from countries outside the European Union are automatically validated after payment confirmation.

3.5 Orders will only be shipped after stock and payment confirmation and will be processed on a first-come, first-served basis.

3.6 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by Premium Bite.

3.7 Upon receipt of order data, the user has 3 working days to make the payment. If not made within this period, the order will be automatically canceled.

3.8 The Premium Bite Online Store offers the user various payment methods, including payment by bank transfer.

3.9 The bank transfer receipt must be sent to the email hello@premium-bite.com.

3.10 Payments are received in euros, regardless of the currency in which the transaction is made. Conversion rates for payments made in other currencies must be borne by the customer.

4. Shipping Costs

4.1 The value of shipping costs is calculated based on the weight of the products, destination, and total value of the order.

4.2 The value of shipping costs is informed in the shopping cart before final order validation.

5. Delivery

5.1 Orders will only be shipped after stock and payment confirmation and as soon as possible.

5.2 Delivery of orders will be made to the address indicated by the customer and according to the delivery schedules of the carrier company. Home delivery or delivery for business purposes cannot be made to post office boxes. Premium Bite delivers orders to the following countries: Portugal Continental, Azores, Madeira, Spain, France, Italy, Germany, Belgium, Netherlands, Luxembourg, Austria, Monaco, Balearic Islands (Majorca, Minorca, Ibiza, Formentera, Cabrera), Denmark, Ireland, Sweden, Finland, Greece, Poland, Slovakia, Hungary, Czech Republic, Bulgaria, Slovenia, Estonia, Latvia, Lithuania, Romania, Croatia, United Kingdom, United States of America, Canada, Australia, China, South Korea, Hong Kong, Israel, Japan, New Zealand, Singapore, Taiwan, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Macau, Norway, and Switzerland, provided that the address is covered by the carrier’s delivery area.

5.3 As the transport service is contracted to an external company, any delays in deliveries cannot be resolved by Premium Bite, and therefore, exact delivery times cannot be guaranteed in such cases.

5.4 If for any reason the customer cannot receive the order or pick it up at the location indicated by the carrier, the customer is requested to immediately contact the Premium Bite Online Store via email hello@premium-bite.com.

5.5 All products shipped by Premium Bite must be checked upon delivery. If the customer finds that the order is damaged, they must return it immediately to the carrier, indicate the reason for the return on the shipping document, and immediately inform the Premium Bite Online Store via email hello@premium-bite.com.

5.6 If after delivery the customer finds that any of the items are not in conformity, they are requested to immediately contact Premium Bite via email hello@premium-bite.com, indicating the order number or the number of the document accompanying the order, attaching images of the packaging as received and of all items, so that the situation can be resolved as soon as possible.

6. Returns / Complaints

6.1 The Premium Bite Online Store allows product returns within a period of 14 days in accordance with decree-law no. 143/2001 and decree-law 82/2008 of 20/5. However, upon return, the product must remain in perfect condition (including the original packaging, labels, and tags).

Premium Bite will not accept the return of the product after it has been altered or modified.

6.2 To request an exchange or return, the customer is requested to contact Premium Bite via email hello@premium-bite.com indicating the invoice number and the reason for the return.

6.3. The return of defective products and incorrect shipments is the responsibility of Premium Bite, as well as shipping and collection costs when the customer communicates this situation within 14 (fourteen) days from the date of receipt of the product. Once the goods are received at our facilities and after validation of their condition in accordance, the amount will be refunded to the same payment method used in the purchase.

6.4 Premium Bite is not responsible for deficiencies resulting from incorrect use, negligence, and poor storage conditions by the Customer.

7. These general conditions of online sale may be amended without prior notice, and therefore should be consulted before placing any order.